In accordance with the ACCC if a product does not meet the 'Consumer Guarantees' you may claim a return, replacement or refund.

Consumer Guarantees include:

  • acceptable quality
  • matching description
  • extra promises made about such things like performance, condition and quality

Exceptions to Guarantees include:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
  • misused a product in any way that caused the problem
  • knew of or were made aware of the faults before you bought the product
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

If a product does not meet the Consumer Guarantees as outlined please contact to arrange a return/replacement/refund (within 30 days of purchase).


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